ORDER PROCESSING

• Orders placed before 1 PM on a regular business day are shipped on the same day
• All orders are shipped with DHL from our Zoot Sports Europe HQ in Germany
• Delivery within in Germany takes from 1 to 2 business days
• Delivery to all other EU-countries takes between 3 and 7 business days
• Delivery to Switzerlands, UK, Norway, and other non-EU European countries takes usually around 7 business days; but are subject to delays caused by customs
• Weekend delivery are possible, but depend on your desired ship to location
• Orders placed during sales or holidays may be delayed by 1-2 business days
• Zoot Sports is not responsible for lost or stolen packages after the delivery is confirmed
• PLEASE NOTE: Estimated arrival dates are not guaranteed

CUSTOMERS OUTSIDE EUROPE

• US customers - please go directly to - https://www.zootsports.com/
• Zoot is unable to advise customers regarding customs charges and we do not have any control over duties imposed by local governments. Please check with your local government agencies prior to confirming a purchase with Zoot Sports online.
• We are unable to mark items as “gift” or “sample” to lessen duty charges.
• Delivery time – will depend on where you are located throughout the World. At the completion of your transaction, you will receive one unique tracking code so you can track the entire journey of your package until it reaches your door.
• Zoot Sports is not responsible for lost international packages after the package leaves the United States & not responsible for any international returns.  
• If you have an issue with your international shipment – please contact Zoot Customer Service support through our website directly to help you remedy the situation.

FAQ’s

Can I Cancel or Change My Order?

• We are unable to cancel or change orders once they are placed. Our warehouse is incredibly fast and begins working on orders almost immediately once they are placed. Please make sure to review your order details carefully, including the size and color of your gear, and your shipping address. If a mistakes happen, we will try to make amending your order

What If I Entered the Wrong Shipping Address?

• We guarantee delivery only to the address provided at the time your order is placed. Address changes for packages already in transit are not possible.

What If I Entered the Wrong Billing Address?

• If your order was accepted by our system, it means your credit card company accepted the address that was entered. You don't need to contact us to update your billing address.

MISSING PACKAGE?

• Once a package is in the carrier's hands it is out of ours. First steps are to check with your neighbors and to contact the carrier. The carrier will be more apt to help you locate your package, as they can contact the delivery person and get more details about the exact delivery details of the package. Unfortunately, we are limited to the same tracking details as you are. If the package hasn't shown up within 3-5 business days of the package missing, please contact us at info@tailwind-brands.de and we will figure out next steps with you.